FAQ - La Carte Cadeau

My order

The Gift Card can be purchased :

- on the Internet at www.lacartecadeau.fr/en

- directly at the Welcome Kiosk of participating centres

 To see the list of participating Shopping Centres, click here.


Payment for the gift card is by credit card only for individuals.
The gift card activation code secures your order and ensures that only the beneficiary of the gift card will be able to use it. Activation is done by the beneficiary by phone or on the Internet: the gift card is therefore a 100% secure gift!
The gift card can be credited with the amount of your choice between 15 and 150 euros.
We work in partnership with the bank Natixis in order to guarantee you a secure payment solution. You can pay for your purchases with Visa and Mastercard.
 If you wish, you can purchase our gift card in one of our participating centres.
To see the list of participating shopping centres, click here.
  • The total amount of gift cards purchased on the site is limited to €1,500 over 3 sliding months (90 days).
  • The number of gift cards purchased on the site is limited to 10 cards over 3 months (90 days).

My account

YOUR PERSONAL DATA WILL NEVER BE SOLD OR MARKETED. THEY ALLOW US TO BE ATTENTIVE TO YOUR EXPECTATIONS AND TO IMPROVE OUR OFFER. You have the right to access and modify your data, in accordance with the regulations in force (Data Protection Act of 6 January 1978).
You can restore the password by clicking here.

Delivery

If you order your gift card on our website, the delivery costs are 3.10€ per card. We send your card and an activation code separately.
If you buy it in one of our participating shopping centres, no fee is charged.

My card

The validity period of the gift card cannot be extended. You must therefore use the amount available on your gift card before the expiry date. No exchange is possible. For refunds, see the terms and conditions in our General Terms and Conditions of Sale, click here